Terms

Please take a moment to read through our terms and conditions. If you have any questions regarding them, don’t hesitate to email us at info@shearbespoke.com.

Bespoke Suits Ts&Cs

Ours Aims and Commitment to You

Ordering with us

We are not obligated to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done, for example, if:

  • your payment is not authorised or has been marked as fraudulent, or potentially fraudulent, by the payment system;
  • payment has been made using a card not issued in a country we dispatch to, or not where the billing address is;
  • there is an error on the website regarding the price or description of a product; or
  • if you have requested a bespoke design and it is not possible for any reason to carry out that design.

By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made. We are not liable for any breach of agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought, fire, legislation or other cause beyond our reasonable control. This does not affect your statutory rights.

We aim to have bespoke suits ready at least 4 weeks before a wedding or similar occasion. In the event of any unforeseen circumstance, such as delivery delay or further alterations, we will commit to delivering your suit up to the day of your function/event.

All products are subject to availability, which is subject to change. Images of products shown on the Website, and colours shown on screen, are reproduced as accurately as electronic processes allow, but may not always represent the exact image or colour of the final product.

We reserve the right to amend the details and specifications of our products as necessary, or to conform with any changes in UK or EU requirements.

We try to ensure that information regarding products on our website is as accurate as possible. However, we cannot be held responsible for any inaccuracies or errors.

What We Ask of You

To enable us to produce a high quality bespoke garment, you agree to co-operate with us by providing us with your exact measurements and dimensions using the online system provided. We provide instructions on the Website describing how to measure yourself correctly. You should follow the guidance given by us as you will be responsible for the sizing information you provide to us. If the information relating to the requested size of the garment proves to be erroneous or if you change your mind or want to alter the size of the garment to a different size after placing the order, we will inform you of the cost of replacing or making the alterations necessary to meet the new sizing and, if you want us to make such changes, you will be required to pay those new costs.

If you send us images or details of any design or style you would like us to prepare for you, you warrant that you have all necessary rights, licences and permissions to use such designs or styles and you agree to indemnify Shear against any costs, claims and expenses which may result from us creating any garment based on such designs.

You must watch and follow all the video tutorials on our website for the item you are purchasing. If you chose to order based of your own way of measuring or you have guessed your size We cannot accept responsibility if the item doesn’t fit.  

Alterations and our Bespoke Fit Guarantee

Shear Bespoke goes to great lengths to ensure your suit fits you perfectly. With our three-step process of measurements, photos and a manual check of measurements by one of our stylists, we are confident the fit will be perfect to you.

In the unlikely event that there is anything that needs changing, we will reimburse up to £35/$50 of alterations.

If, after alterations, you are still not satisfied, we will remake your suit for you. 

If you require any additional alterations which are not covered by our Bespoke Fit Guarantee or our Returns Policy, and which are not due to the fault of Shear Bespoke, we will charge these to you at our standard rates for alterations. We cannot be liable for the any loss or cancellation of order due to a change in the size or dimensions of a customer after the order was placed.

Changed to your order & Cancellation Policy

If you require any changes to your order, these should be made within 24 hours of placing the order. However, do note that even if you do submit a change within 24 hours of placing the order, this does not guarantee that a change can be made. We will, where possible, endeavour to make changes. All changes to an order, once the order has been processed and where a change remains possible, will carry a £20 change fee per change which is in addition to any further charges associated with that change, be it changes to colours, fabrics, styles, sizes or any other aspect.

Where the customer requests a change to an existing order and we are not able to fulfil that change for any reason, this shall not be deemed grounds which allow the customer to cancel and we will proceed with the original order.

If there is a dispute between the customer and Shear Bespoke over the styling of the order, the record on the Shear Bespoke ordering system shall be taken as the correct and final order.

You may cancel your full order within 24 hours from placing your online order and receive a full refund. In the event of the full order being cancelled within 48 hours of the order being placed, you lose 50% of your total order. In the event of the full order being cancelled after 48 hours, no refund will be made as the order will be in production.

Confirmation of Order

Once your order has been placed, you will receive via email a link to allow you to complete your order, we will aim to deliver your order 4 week from when you have given the team all the measurements needed to complete the order.

Charges

If a party has had a change of body shape and failed to inform us for a free re-measure, then a charge may be applicable depending on personal circumstances. In the result of a garment needing a full remake, we will require a 50% remake cost of the full RRP.

Payment & Prices

All items are made to order and there are to be paid for in full before the order will be made.

All prices are in pounds sterling and include VAT at the prevailing rate. 

The prices shown on our Website for our goods includes delivery worldwide, by Royal Mail, Fedex or DHL or by standard postal services.

Prices are subject to change. However, in the event of a change in prices, these will not affect any order which has been placed and agreed.

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